Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thesteamtent.com. Please note that returns will need to be sent to the following address: 26 Cambria Street, Nelson 7010 New Zealand

You can always contact us for any return question at info@thesteamtent.com

Product Return Conditions:

  1. Unused and Unopened Items: Products must be returned in their original, unused, and unopened condition to be eligible for a refund or exchange. This ensures that the item is in resalable condition and suitable for future customers.

  2. Return Period: Customers have a specified period, typically 30 days from the date of purchase, to initiate a return or exchange. This allows sufficient time for customers to assess the product and decide if it meets their needs.

  3. Proof of Purchase: Customers are required to provide proof of purchase, such as a sales receipt or order confirmation, when requesting a return or exchange. This helps verify the transaction and ensures eligibility for a refund or replacement.

  4. Return Authorization: Prior to returning a product, customers must obtain a return authorization number from our customer service team. This helps streamline the return process and ensures that returns are properly documented and handled.

  5. Return Shipping: Customers are responsible for the cost of return shipping unless the product is being returned due to a defect or error on our part. We recommend using a trackable shipping method to ensure safe and timely delivery of returned items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@thesteamtent.com.